Complaints Procedure Policy
Ikonic Technology Ltd : Complaints Procedure (Policy)
We are proud and grateful to have your business but at the same time we understand that not only it is a privilege but also a great responsibility. We hope to maintain your business by providing you with a world class rapid response to issues that may arise.
Our vision is to give our customers exceptional levels of service and maintain our world class standard for products and services.
We also understand that there may be times when you require our customer services teams to assist with any issues or concerns you might have. For this we have a complaints procedure which must be followed to ensure that we are able to provide you with the levels of services and products you expect form a world-class company.
Whilst we endeavour to resolve any issue or concern you may have, your patience and cooperation will help to swiftly reach a mutual understanding. We also kindly ask that you elaborate your concerns as concise as possible.
Hardware Related: in these circumstances, we hope you will appreciate that we have sold the hardware to you with the relevant applicable manufacturer warranty. Therefore, the onus is on you to ensure that you have in the first instance followed the trouble shooting with the manufacturer guidelines and or contact their helpdesk in the first instance. If you still continue to have any issues related to hardware, then we can assess for you and send the hardware back to the manufacturer for repair. We will take every effort to follow up with the manufacturer on your behalf. You will be responsible for the courier cost and insurance for the delivery to our offices and we will take responsibility to deliver to you at our cost after repair if still under warranty.
Please ensure you visit the return section of the Ikonic website:
Any other complaint related issues can be addressed to a Director: firstname.lastname@example.org
This policy is reviewed annually
Chris Perry, Managing Director, Ikonic Technology Ltd
Reviewed by Director (Chris Perry) : Dec 2020